CX Insights & Strategy Analyst (NPS & AI
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-10
Listing for:
John Hancock
Full Time
position Listed on 2026-08-10
Job specializations:
-
IT/Tech
Data Analyst, Business Intelligence, Business Systems & Technology Analysis
Job Description & How to Apply Below
John Hancock in Boston is seeking a CX Insights Analyst to translate feedback into action, using NPS, OSAT, and journey analytics to forecast performance and influence priorities.
The role partners with senior leaders to drive customer experience improvements, define measurement frameworks, and track progress across initiatives, with AI-enabled analytics supporting faster insights and business impact.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×