Principal IAM Engineer

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Business School (HBS)
ITis a nimble, innovative, strategic partner who crafts,deliversand supports pioneering technologysolutionsthat connect,enableand inspire the HBS community to educateleaderswhomake a difference in the world. Visit our website for more information:http://(Use the "Apply for this Job" box below)..

Are you a collaborative, hands-on leader energized by driving technical excellence, vendor management, and operational strategy? Do you have a passion for overseeing advanced computingservicesand ensuring best-in-class system integrity, security, and reliability? If so, consider joining our team!

HBSITseeks aPrincipalIAM(Identity and Access Management) Engineer to provide operational leadership and service management for our identity and access technology platforms. This role collaborates in the design, development, testing, delivery, and support of high-quality and innovative services. As both a strategist and contributor,you’llpartner with HBS colleagues and vendor staff to deliver high-impact solutions that advance the School’smission.

The ideal candidate will be an agile self-starter whonavigatesambiguitywith focus and clarity.

Youare aneffectivecommunicator whobuilds strong stakeholder relationships, and a strategic problem-solver withservicemanagement and service experience.

• Serve asService
  
  Ownerand Technical Oversight Leadfor  HBS identity and access management platforms,providing technical leadership and accountability for operational excellence, system administration, and continuous improvement
• Define and execute the long-term strategic roadmap for theIAMecosystem, aligning technology capabilities with institutional priorities
• Provide technical leadershipondesign,advanced support, troubleshooting, process improvement, and documentation
• Lead the fullIAMservice lifecycle, from strategy and design through implementation, optimization, and ongoing support, while evaluating business and risk implications
• Translatecomplexproblemsintoclear, detailed requirementsforengineers and end-users
• Build andmaintainpartnerships with IT colleagues,HBS Partners,Managed Service Providers(MSP), and vendors to support enterprise goals and high-quality service delivery
• Oversee MSP relationships and vendor performance, ensuring operational effectiveness and compliance withuniversitystandards
• Serve as amentortoengineersandprovidesupervision of temporary resources who deliver reliable, scalable, and secure environments.
• Model and promote collaborative, and service-oriented culture that strengthens trust, accountability, and shared ownership
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
• Complete other related duties as assigned

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required
• Must be available by personal cell phone during business hours, and occasionally off-hours (stipend will be provided)
• Mustparticipatein a shared 24x7x365 on call rotation with other IT staff

• Minimum of seven years’ post-secondary education or relevant work experience

The following are preferred:

• Experience with identity and access managementtechnologies, including platform administration, directory services, authentication protocols, and security
• Experience leading services through fulllifecycleusing Agile delivery methodologies
• Demonstrated success delivering or managing advanced technology services and infrastructure, including on-premises and/orcloud
• Proven ability in MSP/vendor management,including driving accountability, managing servicelevelsand ensuring alignment with organizational standards
• Advanced abilityto collaborate…