Director of DevOps, Security & IT

About jrni

jrni (jur
· nee) makes every brand moment matter. Our In-person Interaction Platform brings appointment scheduling, queue management, and experiential events into one solution — helping the world's leading enterprises delight customers at every step of their journey, lions of appointments run on jrni across five continents and 30+ languages, powering the highest-value customer engagements for retail, banking, and financial services brands.

You're the person who keeps that platform fast, reliable, and secure. As Director of Dev Ops, Security & IT, you'll own how jrni builds, runs, and protects its infrastructure — reporting directly to the CTO and leading three connected functions:
Dev Ops & platform engineering first, then security & compliance, then IT.

Most of your week lives in cloud infrastructure, automation, and production reliability across AWS and GCP. From there, you'll own the security program that keeps enterprise customers confident (ISO 27001, SOC
2), and the internal IT that keeps the company moving. It's a rare full-stack operational remit with real ownership, a direct line to the CTO, and room to grow as we scale.

We'd love to hear from an automation-minded engineering leader who has run production SaaS at scale and wants to shape all three functions — not just keep the lights on.
You don't need to tick every box.

• Own and optimize jrni's production cloud infrastructure (AWS, GCP) for scale, reliability, performance, and cost.
• Partner with Engineering / SRE on CI/CD, release management, and production stability.
• Lead infrastructure-as-code and automation to streamline workflows and remove toil.
• Own monitoring, alerting, and observability so issues get caught and resolved proactively.
• Implement and test disaster recovery and business continuity plans.
• Lead vulnerability management, patching, and hardening across the estate.

• Set the direction for jrni's Information Security program against ISO 27001 and SOC 2.
• Own and improve operational controls satisfying ISO 27001, SOC 2, GDPR, and other frameworks.
• Own jrni's AI security policy and governance standards (aligned with NIST AI RMF and ISO 42001).
• Lead AI Operations — using AI to improve efficiency while governing AI systems for privacy and security risk.
• Own security and operational incident response; run tabletop exercises; serve as incident commander for Sev-1/Sev-2 events; lead blameless post-incident reviews and track remediation to closure.
• Coordinate breach notification with Legal and the DPO where applicable.
• Maintain a risk register and lead periodic enterprise risk assessments.
• Own third-party / vendor risk management — vendor reviews, DPAs, sub-processor oversight.
• Partner with Legal and external auditors on audits, evidence collection, and certification renewals.
• Build and support a culture of security awareness, data protection, and compliance, including training.

• Oversee IAM across corporate (SSO, MFA, SCIM) and production (least-privilege, JIT access, break-glass), with access reviews and joiner/mover/leaver processes.
• Manage corporate IT, endpoint management, and SaaS administration.
• Improve processes for productivity, scalability, and audit readiness.
• Develop and manage the operational budget across people, technology, and vendors.
• Manage jrni's cyber insurance relationship and renewals.
• Work with Customer Success to ensure smooth service delivery and operational excellence.

• Build, mentor, and retain effective, engaged Dev Ops, security, and IT teams.
• Define clear career paths, performance objectives, and development plans.
• Foster a blameless, learning-oriented culture.
• Manage on-call rotations and keep…