Solutions & Implementation Engineer

About this position

About Bizzy Car

Bizzy Car is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. Bizzy Car is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

As Bizzy Car’s founding Solutions & Implementation Engineer, you will help our customers implement, adopt, and maximize our most cutting edge solutions. We're hiring a curious professional to own product launches on the ground: configuring the product to each dealership's systems and operations, training their staff, and being the calm, credible presence in the building when a brand-new AI product starts automating processes at the dealership.

In this role, you will be assigned to and become a subject matter expert on a specific product being rolled out to dealerships. Your training will make you comfortable with the automotive retail industry, customer processes, Bizzy Car, frontier AI technology, application layer AI technology. You will be expected to use your knowledge and skills to make your implemented solutions maximally impactful to our customers and achieve loyalty from customers through delight.

This is a net-new, customer-facing field role which is slated to expand and re-invent how Bizzy Car goes to market which means you will have a hand in shaping the playbook everyone after you follows.

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* Please Note:

This role is Hybrid requiring being in office a few days a month as well as 50-70% travel to client dealerships.)

What you'll do

• Own dealer implementations end-to-end — from kickoff through go-live and early hypercare
• Configure solutions to each rooftop: translate a dealer's actual service-drive workflow and tech stack into product configuration through structured discovery and engineering team collaboration
• Validate that customer, availability, recall, and RO data flow correctly across systems before go-live
• Train non-technical dealership staff to full adoption, and manage the change along the way
• Run the implementation like a project — own the timeline, the stakeholders, and the go-live date
• Troubleshoot live: reproduce issues, read logs, tell a configuration problem from a product bug, and write clean repro steps
• Know what to fix yourself versus what to bypass, and package escalations cleanly for engineering
• Write the runbooks and SOPs that let this be repeatable — for the next dealer, and for the support team that eventually takes over steady-state
• Be the feedback loop — route what you learn on-site back to product, reliably and specifically

What You'll Need

Required

• Hands-on integration & configuration experience — you've wired a product to external systems via APIs, webhooks, or config tools and validated it end-to-end
• Troubleshooting & log diagnosis — comfortable reproducing issues, reading logs, and isolating a config problem from a product bug
• Experience delivering customer training or enablement, ideally to non-technical audiences
• Implementation project management — you've run a kickoff-to-go-live timeline and owned the stakeholders in it
• Comfort validating and verifying data across systems (e.g., confirming records, statuses, or availability sync correctly)

Preferred

• Discovery and workflow-mapping experience — translating a customer's process into product configuration
• Issue triage and escalation experience in a customer-facing technical role
• Light scripting or SQL — enough to query data or script…