Lead Service Desk & Tech Experience Leader
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-20
Listing for:
Boston University
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Boston University IS&T is seeking a Lead Service Desk Specialist to supervise the day-to-day operations of the service desk supporting 200+ IT services. You will guide a small staff, serve as Incident Coordinator for major campus incidents on a rotating basis, and act as a technical expert for escalated issues and projects.
You will collaborate with IT support teams and end users in a hybrid, Boston-based environment, engaging in internal service teams and special projects while driving
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