Senior Application Support Engineer

Our client, a leading global private investment firm managing approximately $160 billion in AUM, is currently looking for an Application Support Engineer to support Workday Financial. This is direct-hire permanent opportunity. This will be hybrid in their Boston (Back Bay) office. This position will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, Docu Sign, Box, and additional applications as needed.

The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.

• Monitor and support production systems, integrations, and data pipelines
• Troubleshoot application, data, and integration issues across enterprise platforms
• Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed
• Support user access, provisioning, and platform administration
• Partner with development teams, business analysts and vendors to resolve issues and implement improvements
• Assist with releases, system upgrades, and environment maintenance
• Respond to business data inquiries and operational support requests
• Maintain documentation and standard operating procedures for recurring issues

Required:

• 5+ years of experience in application or production support within enterprise environments
• Hands-on experience with supporting Workday Financials and/or HCM
• Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
• Demonstrated ability to diagnose and resolve Workday integration errors and warnings
• Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
• Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and elevate appropriately
• Proactive problem-solver with a focus on reducing recurring issues and improving user experience

Preferred:

• Salesforce experience, including administration or data management
• Familiarity with integration tools and job schedulers
• Knowledge of ITIL practices
• Experience with Workday Studio
• Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
• Exposure to AWS
• Working knowledge of SQL
• WD certifications are a plus!