Deputy Chief Digital Officer

The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

Are you interested in solving meaningful problems and transforming the journeys and experiences of the millions of diverse constituents interacting with the Commonwealth of Massachusetts government services? We’re looking for a collaborative and purpose driven Deputy Chief Digital Officer to lead, grow and mature our established product organization within the Massachusetts Digital Service (Mass Digital) and improve the design, delivery and impact of state services.

Mass Digital,a division of EOTSS, enables Massachusetts government to design and deliver great people-centered services. Mass Digital established a long track record of delivery through work with the Department of Family and Medical Leave (DFML) and during the COVID-19 pandemic. We helped DFML launch the Commonwealth’s first digitally native service, Paid Family and Medical Leave. During the pandemic, we supported the Department of Unemployment Assistance in expanding their capacity to process unemployment claims in multiple languages and designed content for rapidly evolving pandemic unemployment benefits.

We also supported the Department of Public Health and the Governor’s Office in launching and operating the state’s vaccine preregistration system.

We are now implementing a vision of the Commonwealth that proactively engages our diverse constituency, and delivers seamless, trustworthy, people-centered experiences for all. We’re achieving this through initiatives to create a single profile for users of Commonwealth services, expand channels of communication, and create seamless, responsive and personalized engagement experiences across different state services. We are scaling new products and services and building capacity across state government to adopt and apply people-centered practices in how they design and deliver services.

As Deputy Chief Digital Officer, you ll partner closely with the Chief Digital Officer to shape the vision, strategy, and operating model for Mass Digital s products and services. You ll lead our product and engagement management practice, helping ensure we deliver high-quality, people-centered services that measurably improve outcomes for Massachusetts residents while building lasting capabilities across state government. You ll mature how we practice experience and product management at Mass Digital by developing our methods, coaching our product and engagement managers, and establishing a high bar for modern, evidence-based product leadership.

You ll help define our organizational strategy and identify opportunities to deepen our impact.

You ll also play a key role in advancing people-centered product thinking and practices across the Commonwealth. Through Mass Digital s Customer Experience Center of Excellence, you ll help cultivate a statewide community of practice, sharing proven approaches to experience and product management, agile delivery, and continuous improvement to help agencies adopt modern, people-centered ways of working.

Come join Mass Digital as our Deputy Chief Digital Officer and help us build the future of constituent services for Massachusetts! If you are an experienced product leader who enjoys building teams, developing people, and transforming how government designs and delivers constituent experiences — not just technology — this role might be for you.

This position is a full-time opportunity
.The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST, in a hybrid remote arrangement with 40% time spent at the primary work location:
One Ashburton Place, Boston, Massachusetts 02108. Applicants should be located within reasonable commuting distance from the primary work…