Senior Problem Management Specialist – Payments & ITIL Expert
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-22
Listing for:
Federal Reserve Bank of Boston
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
The Federal Reserve Bank of Boston is seeking a Problem Management Specialist to join the FRFS Service Management Organization. You will track incidents, perform root cause analysis, and drive cross-functional resolutions to minimize recurrence across Fedwire, ACH, and other FRFS services.
This on-site position requires a Bachelor’s degree with 6+ years of experience, plus ITIL certification preferred and strong skills in Service Now, Salesforce, Dynatrace, or Grafana.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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