IT Support Specialist New United States

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey.

We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

We are seeking an IT Support Specialist to join our growing team. This role owns day-to-day IT support, user lifecycle management (onboarding/offboarding), and identity & access management (IAM), with hands‑on device management and light compliance support.

You’ll be the go‑to person for end‑user technical issues across a distributed, remote‑first team, while also owning the processes that keep access to our systems secure and audit‑ready. This is a hands‑on role: you’ll be provisioning and deprovisioning accounts, managing devices through Intune, and making sure the right people have the right access at the right time.

The ideal candidate has hands‑on experience with Microsoft Intune, Google Workspace administration, and IAM/access control, and thrives in a fast‑paced, compliance‑driven environment (SOC 2, HIPAA). You’re comfortable working independently, documenting your work, and balancing reactive support tickets with proactive process improvements.

Schedule:

Mon‑Fri 8am‑5pm ET, and as needed to respond to urgent issues.

• Serve as the primary point of contact for Tier 1‑2 technical support requests via ticketing systems (e.g., Happy Fox)
• Support end users across both Windows and macOS environments, including hardware, OS, and application issues
• Troubleshoot connectivity, printing, email, and general software/access issues
• Triage and resolve tickets within defined SLAs, escalating complex issues as needed
• Maintain clear documentation of common issues, fixes, and internal how‑to guides

• Own end‑to‑end onboarding/offboarding: bi‑weekly training new hires on company systems, attend onboarding meetings, account provisioning, device setup, and access control for new hires and departing employees
• Manage identity and access management (IAM), including periodic user access reviews, role/permission assignment, and timely deprovisioning
• Ap…