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Public Sector Service Designer — Hybrid & Impact
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-27
Listing for:
IBM
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Consultant, AI Business & Operations
Job Description & How to Apply Below
IBM Consulting UK is seeking an experienced Service Designer to shape end‑to‑end, user-centred services for public sector clients. You will work in multidisciplinary teams to improve service delivery across people, processes, policy, and technology.
You will collaborate with researchers to translate findings into strategy, define UX and organisational metrics, and create artefacts such as journeys and roadmaps to drive adoption of new services.
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