Manager of Network Operations &UC Engineering Services

JOB TITLE: Manager, Network Operations & UC Engineering Services
JOB LOCATION:
Boston, MA
WAGE RANGE*: 80 - 85/ hour must be w2
JOB NUMBER:

REQUIRED EXPERIENCE:

Experience:

Minimum of 8-10 years of progressive experience in network and unified communications engineering, with at least 5 years in a formal management, team lead, or senior supervisory role. Bachelor's degree in Computer Science, Information Technology Systems or related discipline.

- Leadership & Change Management:
Demonstrated success leading technical teams through organizational change, team mergers, or major infrastructure modernizations.
- UC Expertise:
Expert-level knowledge of Cisco Unified Communications Manager (CUCM), Web Ex, CUBE, SIP architecture, and complex VoIP environments.
- Networking Fundamentals:
Strong hands-on background in enterprise edge/access networking, hardware provisioning, routing/switching, quality of service, and wireless infrastructure.
- Communication:
Exceptional interpersonal, strategic thinking, and leadership skills with a proven track record as an authentic mentor and collaborative leader.

Preferred Qualifications
- Experience in higher education or large enterprise environments managing multi-campus topologies and compliance standards (e.g., Kari's Law / RAY BAUM'S Act for E911).
- Hands-on experience or certifications with Extreme Networks hardware, Extreme Cloud IQ (XIQ), or Extreme Fabric.
- Practical knowledge of Aruba Networks enterprise wireless deployments.
- Experience managing contact center platforms (e.g., T-Metrics) and public safety infrastructure.
- Familiarity with database/application platforms such as Oracle APEX or custom administrative integrations.

Skills:
Core Technical Responsibilities

Education:
Bachelor's degree in Computer Science, Information Technology Systems or related discipline.

JOB DESCRIPTION

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach " leadership role responsible for steering College's enterprise communications and edge networking infrastructure through a transformative period. Serving as a key strategic partner and "right hand " to the Director of Network Services, the Manager will initially provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform.

This role will lead the strategic convergence of the Voice Services and Network Operations teams into a single, unified network and communications engineering organization. The ideal candidate is a proactive operational leader with deep expertise in SIP/VoIP, strong enterprise networking fundamentals, and proven success in guiding teams through organizational change, skill uplift, and technology integration.

Strategic Leadership & Organizational Evolution:
- Strategic Partnership:
Partner closely with the Director of Network Services to shape the long-term vision, operational roadmaps, and architectural standards for unified communications and network infrastructure.
- Team Convergence & Leadership:
Lead the planned integration of the Voice Services and Network Operations teams into a unified engineering unit, fostering a culture of collaboration, cross-training, and continuous improvement.
- Personnel Management & Growth:
Manage, mentor, and elevate individual contributors across voice and networking disciplines. Develop targeted professional growth plans to cross-skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
- Operational Excellence:
Establish standard operating procedures, incident management escalation protocols, and performance metrics across the merged organization to ensure high availability and service delivery across all campus locations.

Unified Communications & Applications:
- Provide technical oversight for a complex enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers across multiple campuses.
- Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, Web Ex Calling/Hybrid, Cisco Endpoints, and analog gateways.
- Manage inbound/outbound SIP trunking, carrier relationships, and call routing topologies.
- Oversee critical communications applications and integrations, including call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance platforms (Bandwidth Technology).
- Ensure seamless service integrations with enterprise identity and security systems (Microsoft AD/LDAP, Shibboleth, Duo).

Enterprise Network Engineering & Infrastructure
- Oversee the continuous operation, maintenance, and strategic expansion of Boston College's edge network across 400+ Network Rooms spanning 5 campuses.
- Provide high-level technical direction for enterprise switching infrastructure (800+ Extreme Networks devices) and campus-wide wireless networks (4,300+ Aruba Wireless…