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SaaS Technical Support Specialist - Escalations & Solutions
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-30
Listing for:
SciSure
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Sci Sure in Boston seeks a Technical Support Specialist to be the primary escalation point for customers using the Sci Sure platform. You will manage the support queue, review and load data from customers, and serve as a liaison to engineering and service teams.
You will collaborate with customer- and product-facing teams, translate complex technical concepts for diverse users, and contribute to knowledge base updates. A strong customer focus and technical curiosity are essential.
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