Digital & IT Senior Analyst

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Job Summary:

Parker Hannifin is a Fortune 250 company that is leading the development of high-quality products for engineering breakthroughs. The Digital & IT Senior Analyst will support end users and maintain IT systems, ensuring smooth operations and addressing technical issues while driving improvements in IT processes and infrastructure.

Responsibilities:

• Project Management experience is required

• Managing incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

• This role is responsible for direct interaction with internal customers, including, but not limited to, investigating comprehensive business requirements and use cases and recommending appropriate solutions.

• This role requires you to drive results and proactively identify and resolve problems.

• Create and communicate decisions impacting the wider business, effectively managing customer expectations.

• Provide monthly management reporting on the status of all projects.

• Lead large infrastructure improvement projects, such as hardware/software installation or upgrades, migration to cloud services, OT and IoT network segmentation, or installation of new technology.

• Stays abreast of new Digital and IT technological innovation/processes and researches the usage at Parker.

• Network disaster recovery planning, documentation, training, and periodic testing per corporate requirements.

• Prepare budgets for various IT capital and expense initiatives.

• Manage endpoint lifecycle of on-site assets.

• Develop detailed task lists, timelines, and resource budgets to complete projects. Align resources to tasks to accomplish projects.

• Manage maintenance contracts and providers of outsourced services, deploy equipment, and recommend, plan, and oversee periodic equipment refresh.

• Develops training materials to support process changes and new technology introductions.

• Evaluate unplanned requests and determine appropriate priority and action.

• Coordinates with company leadership to determine new technologies and enhancements for the company’s systems.

• Follow established safety and environmental policies, procedures, and methods applicable to the work area.

• Provide after-hour technical support as needed.

• Overnight travel to remote locations to assist in the implementation of technical solutions as needed.

• This role requires an experienced senior analyst who can partner effectively with all levels of the organization, including the ability to drive results and proactively identify and resolve problems.

• Perform other duties as necessary

Qualifications:

Required:

• Must be a U.S. Citizen or have U.S. Permanent Resident status

• Bachelor’s degree or higher in Information Systems, Computer Science, or technology-related field of study

• 4-6+ years of relevant work experience in IT systems required

• Project management skills, standards, methods, and techniques, required

• Must be self-motivated and a self-starter

• 2+ years IT project management experience

• Demonstrated leadership

• Strong business analysis experience and skillset

• Demonstrated ability to develop and prepare use cases, functional specifications, and technical requirements

• Experience with Agile methodologies, Azure Dev Ops

• Strong…