Cloud Operations Engineer; FedRAMP

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HYCU is the fastest-growing leader in the multi‑cloud and SaaS data protection as a service industry. By bringing true SaaS‑based data backup and recovery to on‑premises, cloud‑native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The award‑winning R‑Cloud platform eliminates complexity, risk, and the high cost of legacy‑based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform.

With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at

As a Cloud Operations Engineer (FedRAMP), you will be responsible for maintaining and optimizing our cloud environments, with a primary focus on AWS and some involvement in Google Cloud services. You will assist in ensuring the security and reliability of our infrastructure while adhering to industry standard security frameworks such as SOC2, ISO 27001, and FedRAMP. Your role will involve monitoring, automating, and troubleshooting cloud systems to ensure smooth operations of our SaaS platform.

• Boston, MA preferred (Hybrid; 3 days onsite/2 days remote)
• Remote, US (EST)

• Cloud Infrastructure Support:
  Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability
• Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements
• Monitoring & Troubleshooting:
  Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability
• Automation & Deployment:
  Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates
• Security & Patching:
  Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards
• Incident Management:
  Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies
• Backup & Recovery:
  Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested
• Documentation:
  Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities
• Collaboration:
  
  Work closely with the development and security teams to ensure seamless integration between infrastructure and applications

• 3+ years of experience in cloud operations, infrastructure management, or Dev Ops, with a strong emphasis on AWS
• Familiarity with SOC2, ISO 27001, FedRAMP, or other government cloud security frameworks is highly desirable
• Strong knowledge of AWS services such as EC2, S3, RDS, Cognito, and Load Balancer; familiarity with Google Cloud services such as GCE, Cloud Run, and Big Query is a plus
• Experience with automation tools such as Terraform, Cloud Formation, or Ansible, and familiarity with CI/CD pipelines
• Proficiency in scripting languages (Python, Bash, etc.) for automation and system management
• Understanding of cloud security principles, encryption, and compliance requirements
• Experience with monitoring tools (Cloud Watch, Prometheus) for tracking infrastructure performance and resolving issues
• Strong troubleshooting skills with the ability to resolve technical issues quickly and efficiently
• Ability to collaborate effectively with cross‑functional teams and take direction from senior leadership
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience

• Experience working in a SaaS environment or supporting a platform undergoing SOC2, ISO 27001, or FedRAMP certification is a plus
• Certifications such as AWS Certified Sys Ops Administrator or Google Cloud Associate Engineer
• Security+ Certification is a plus, or readiness to obtain
• Familiarity…