Manager, Enterprise Technology Adoption; Workday​/UKG

The Manager of Enterprise Technology Adoption leads the strategy and execution of user adoption initiatives for enterprise platforms Workday and UKG. This role develops adoption roadmaps, coordinates cross-functional initiatives, and ensures the organization is prepared for system releases and ongoing changes. The manager partners with enterprise learning and functional teams to define enablement strategies, identify user readiness needs, and ensure the development and delivery of role-based learning resources that support successful adoption.

The manager monitors adoption metrics and KPIs, analyzes feedback, and implements strategies to optimize platform utilization and business impact. Additionally, they establish and manage an adoption operating model, including governance, champion networks, and continuous improvement processes, to sustain long-term organizational success.

This is an exciting moment to join the DFCI Enterprise Business Solutions team as we drive critical digital transformation initiatives that power our entire organization. With cutting-edge platforms like Workday and UKG at the core, the team is shaping the future of how business processes and technology intersect. There’s a unique opportunity to influence key enterprise systems, lead innovation in automation and integrations, and collaborate across diverse teams to deliver high-impact solutions.

Join us to be part of a dynamic, fast-growing environment where your expertise directly accelerates organizational success and growth.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physicians/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Lead the enterprise technology adoption strategy and roadmap
  :
  Develop and execute a multi-year adoption strategy that aligns with product direction, business priorities, and platform enhancements. Establish a scalable operating model to prioritize adoption efforts and coordinate readiness activities across teams. Continuously refine the strategy using user insights, analytics, and stakeholder feedback to increase business value.
• Drive release readiness and enablement for enterprise applications
  :
  Partner with Product, Release Management, Change Management, Learning, and Communications teams to prepare the organization for new releases and enhancements. Translate system changes into clear user readiness plans, communications, and adoption campaigns. Ensure learning, support resources, and business preparedness are aligned for successful rollout.
• Own user readiness and scalable enablement programs
  :
  Define and lead enterprise user readiness strategies across the full application lifecycle. Collaborate with Learning teams and subject matter experts to deliver role-based training, knowledge content, digital guidance, and self-service support. Leverage platforms such as Workday Learning, Whatfix, and other digital adoption tools to provide effective in-application enablement.
• Partner cross-functionally to improve adoption and user experience
  :
  Work closely with product owners, business leaders, and key stakeholders to identify adoption opportunities, user pain points, and…