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Product Support Specialist — Elevate Customer Experience
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-09-01
Listing for:
Blink - The Employee App
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Blink - The Employee App in Boston is seeking a Head of Support to lead our Product Support team. The role focuses on product queries, technical escalations, and delivering exceptional customer outcomes.
You will shape support strategy and collaborate with Product and Engineering to improve the experience for customers and internal teams. You will drive a world-class support function, empowering teams with documentation, training and scalable processes.
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