Senior Director, Kidney and Patient Support Technology

Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services

The Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services is responsible for executing and operationalizing commercial technology capabilities in direct support of the North America Kidney Business Unit and the Patient Services Program. Reporting the Executive Director, US Commercial Technology this role acts as the day‑to‑day technology leader embedded with Kidney commercial and patient services leadership, accountable for translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations.

The Sr. Director ensures that technology solutions—spanning CRM, digital engagement, data, analytics, and AI‑enabled workflows—are implemented effectively, adopted by the business, and operated reliably within a regulated environment.

• Kidney & Patient Services Technology Partnership
• Roadmap Execution & Delivery Leadership
• Operational Ownership & Governance
• AI & Data Enablement (Execution Focus)
• Cross‑Functional & Vendor Coordination
• Team & Financial Management

• Strong experience supporting US commercial and/or patient services functions within biopharma or life sciences during launch phase.
• Hands‑on experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.
• Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition.
• Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.
• Experience managing offshore or managed service delivery models .

• Bachelor's degree required (technology‑related discipline preferred).
• 12–15+ years of progressive technology experience, including senior delivery or domain leadership roles.
• 5+ years supporting US Commercial and/or Patient Services technology domains.
• US commercial launch or major indication expansion experience preferred.

Pay Range: $262,400 - $393,600

Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:
Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid : work remotely up to two days per week; or select 2. On-Site : work five days per week on-site with ad hoc flexibility.

Note:

The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at A