Field Service Technician

TD Synnex seeks a Field Service Technician to deliver on-site IT & Technical Support across diverse client environments. You'll install, configure, and maintain hardware, software, and networks while diagnosing and resolving issues quickly. Partner with our innovative San Francisco-based team to support cutting-edge solutions and ensure exceptional client satisfaction. This role thrives on autonomy, customer interaction, and problem-solving in the field.

Join a culture of collaboration, continuous learning, and growth while contributing to impactful, technology-driven business transformation.

Responsibilities

• Install, configure, and maintain IT hardware and software at client sites
• Provide on-site troubleshooting and technical support for network, server, and endpoint issues
• Perform diagnostics and repairs on desktops, laptops, mobile devices, and peripherals
• Document service activities, resolutions, and asset details in ticketing systems
• Collaborate with remote support teams to resolve complex technical problems
• Train end users on new systems, tools, and best practices
• Ensure adherence to security, compliance, and quality standards during field work
• Participate in on-call rotation and respond to urgent service requests
• Maintain inventory of parts, tools, and equipment for field service visits
• Identify opportunities to improve service processes and customer satisfaction

Required Skills

• Hardware installation and troubleshooting (PCs, laptops, peripherals)
• Operating systems support (Windows, mac
• OS, basic Linux)
• Basic networking (TCP/IP, DHCP, DNS, routers, switches)
• Remote and on-site diagnostics and repair
• Ticketing and documentation in ITSM tools
• End-user support and customer service
• Mobile device management (MDM) and configuration
• Printer and peripheral setup and maintenance
• VPN and remote access configuration
• Basic security practices (antivirus, patching, access control)