Salesforce Administrator – Health Cloud

Salesforce Certified Administrator Required Salesforce Health Cloud Experience Strongly Preferred

Ready to own Salesforce instead of simply maintaining tickets?

Vitra Health is looking for a hands‑on Salesforce Administrator to help us strengthen, optimize, and continue developing the technology that supports our employees and the individuals and families we serve across Massachusetts.

This is an opportunity to have meaningful ownership of a Salesforce environment within a growing healthcare organization. You will work directly with business and technology leaders, help improve processes across departments, support Salesforce Health Cloud, strengthen security and data quality, and help turn operational challenges into scalable solutions.

If you are a Salesforce Administrator who enjoys solving problems, improving systems, working directly with users, and seeing the real‑world impact of your work, we want to hear from you.

Vitra Health is a mission‑driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts.

Through innovative home- and community‑based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. Supported by nurses, case managers, caregivers, and operational teams, we work to ensure our clients receive compassionate, personalized, and dignified care.

Technology plays an important role in helping our teams provide that care. Salesforce is a critical part of our operational and healthcare technology environment, and we are continuing to strengthen how our teams use it.

The Salesforce Administrator – Health Cloud will serve as a key administrator and technical resource for Vitra Health's Salesforce CRM/EHR environment.

You will be responsible for the day‑to‑day administration, security, optimization, user support, documentation, and continuous improvement of Salesforce, including Salesforce Health Cloud functionality.

This is a highly visible, hands‑on role. You will partner with department leaders, frontline users, IT, and other stakeholders to understand business needs, resolve issues, improve workflows, support projects, and help ensure Salesforce remains secure, stable, scalable, and easy to use.

Because Salesforce operates as part of Vitra Health's broader technology environment, this position will also participate in enterprise technology support and collaborate with the IT Service Desk when needed.

• Serve as a primary administrator and point of contact for Vitra Health's Salesforce CRM/EHR environment, including Salesforce Health Cloud
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• Manage users, roles, permissions, permission sets, access, and related Salesforce security controls.
• Support the configuration and continuous improvement of Salesforce workflows and business processes.
• Analyze existing processes and identify opportunities for automation, simplification, standardization, and improved user experience.
• Troubleshoot Salesforce issues and work with users to identify root causes rather than simply resolving symptoms.
• Support Salesforce data quality, integrity, security, and governance.
• Assist with Salesforce releases, enhancements, testing, implementation, and post‑deployment support.
• Partner with business departments to understand operational requirements and translate them into practical Salesforce solutions.
• Help leadership anticipate process or technology roadblocks and develop scalable solutions.
• Create and maintain Salesforce documentation, procedures, configuration documentation, training materials, and support resources.
• Support employee Salesforce onboarding, offboarding, access changes, and user training.
• Assist with UAT, release readiness, regression testing, and implementation activities.
• Monitor recurring support issues and recommend process or configuration improvements.
• Support integrations and processes involving Salesforce and other business applications.
• Promote Salesforce security, least‑privilege access, appropriate data handling, and healthcare‑industry best practices.

You will…