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Hybrid Associate Technical Support Engineer – Career
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-09-04
Listing for:
Mimecast
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Mimecast in Lexington, MA is hiring an Associate Technical Support Engineer for a hybrid role. You will provide first-line technical support to customers using Mimecast products, handling inquiries by phone and email, and resolving issues with clear guidance.
You will analyze symptoms, diagnose root causes, and document interactions in our ticketing system, while staying current on product knowledge and contributing to a growing knowledge base.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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