Learning & Event Technology Specialist , Technology & Community

Learning & Event Technology Specialist I, Technology Experience & Community Job Description Learning & Event Technology Specialist I, Technology Experience & Community Category

Charles River Campus -->
Professional

Boston, MA, United States

9/1/2026

Grade 45

$54,400.00

$62,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Full-Time/Regular

Are you ready to be at the forefront of live event production and AV innovation working onsite across a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group!

• Operate, install, maintain, repair, and troubleshoot a wide variety of established and emerging AV/IT technology.
• Provide intermediate-level support for classrooms, meetings, and events across all BU campuses.
• Use independent judgment to prioritize incoming requests, attend complex service calls alongside Level II, III, and Senior technology specialists to build your skills, and help train clients and student workers on classroom technology.
• This is a high visibility role, with daily client interactions that require excellent interpersonal communication skills and care, as we value strong customer service skills in order to deliver a best-in-class client experience.
• This position may include on-call hours outside your standard schedule. This is an onsite position and may require occasional evening, weekend, and/or holiday hours.
  
  Please note:
  
  This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

• 1+ years of experience working with AV/IT technology in a support role (fellowships or a targeted AV/IT training program may count).
• High school diploma or equivalent required; bachelor's degree preferred.
• Operation and troubleshooting of AV/IT systems in classrooms, meetings, and live events, including full live meeting and event support, live streams, and fully virtual events.
• Support for audience response, digital signage, projection systems, AV/IT control and switching equipment, audio amplifiers and mixers, lecture capture, and video recording and production equipment.
• Valid driver's license strongly preferred.
• Ability to lift moderately heavy equipment. (up to 75 pounds)

• If you do not meet these, you are still encouraged to apply; we value employees with a willingness to learn.
• AVIXA Recognized AV Specialist and/or Certified Technology Specialist (CTS) certification.
• Familiarity with remote assistance tools (e.g., Bomgar) and enterprise management software. (e.g., Crestron Fusion)
• Working knowledge of media management systems such as Kaltura.
• Experience supporting Windows and macOS hardware and software, desktop applications, peripherals, and mobile devices.
• Awareness of ADA/Section 508 accessibility concepts for live events and classroom.
• Follow established business processes and procedures, work within our ticketing system, and keep accurate records of incidents and requests while working in the field.
• Ability to work productively in cross-functional and matrix-reporting teams, as well as independently, exhibiting sound decision-making in fast-changing situations.
• Working knowledge of video streaming platforms, network delivery methods, and streaming protocols.
• Experience with ticketing systems (e.g., Service Now)

• Time Off:
  Generous time off, paid intersession break, and 13 paid holidays.
• Retirement:
  University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance:
  Competitive tuition assistance program for yourself and family members.
• Transportation:
  Discounted MBTA…