Telecommunications Specialist - Ring

Telecommunications Specialist

At HV Talent Group, we help talented professionals connect with top employers nationwide. Our client, a leading healthcare organization, is seeking an experienced Telecommunications Specialist with strong Ring Central experience to support and administer a complex enterprise telecommunications environment.

This is an excellent opportunity for a hands-on telecommunications professional who brings strong experience with Ring Central, enterprise voice systems, VoIP, call routing, voice infrastructure, and telecommunications troubleshooting. The ideal candidate will have the technical depth to support day-to-day telecom operations while also contributing to voice infrastructure projects, system upgrades, integrations, and continuous improvements across a large-scale environment.

The Telecommunication Specialist will be responsible for the day-to-day operations, administration, support, and maintenance of enterprise telecommunications environments. This role will design, evaluate, troubleshoot, and maintain telecommunications technologies including VoIP (on-premises and cloud), TDM, analog, voicemail, conference calling, call recording, and hard and softphone deployments, as well as related telecommunications peripherals and integrations.

The ideal candidate will have strong experience supporting enterprise voice environments, with a primary focus on Ring Central and secondary experience with Cisco and/or Avaya telecommunications platforms.

Key Responsibilities / Duties

• Engineer, design, document, troubleshoot, and administer enterprise telecommunications systems and related software.
• Manage and support all telecommunications moves, adds, changes, and user provisioning activities.
• Work daily service tickets and provide day-to-day telecommunications support for clinical, administrative, and corporate users.
• Prioritize work according to project deadlines, schedules, business priorities, and service-level requirements. Response time is often critical.
• Participate in end-user support, both remotely and in person, including technical and administrative training related to telephone, voicemail, and collaboration systems.
• Collaborate with cross-functional IT teams, including Network, Information Security, Service Desk, Data Center, PMO, and business/call center leadership, to ensure voice services are secure, scalable, integrated, and reliable.
• Troubleshoot escalated incidents and support complex call flows and telecommunications-related projects.
• Perform and schedule regular system backups and utilize troubleshooting and monitoring tools such as Wireshark, Solar Winds, and TraceSBC.
• Support integrations with telecommunications peripheral systems, including paging, overhead paging, call recording, IVR, and other voice applications.
• Develop and maintain technical and administrative documentation, SOPs, system configurations, call flows, dial plans, IP schemas, and QoS configurations.
• Deliver technical and administrative training to end users and internal IT/Telecom team members.
• Serve as a primary escalation point for the Telecom team, providing technical guidance, mentorship, and support to junior analysts.
• Collaborate with external vendors on complex telecommunications projects, including installations, upgrades, maintenance, and troubleshooting of voice and data network technologies such as SIP, PRI, LAN/WAN, and POTS.
• Communicate work progress, project status, risks, and potential system impacts to management and relevant stakeholders.
• Manage call routing, dial plans, voicemail systems, hunt groups, auto attendants, and related call-flow configurations to ensure an optimal user experience.
• Troubleshoot and resolve complex voice, video, and collaboration issues across enterprise environments.
• Maintain, monitor, and optimize Cisco voice gateways, SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise voice resiliency features.
• Participate in voice infrastructure projects, including system upgrades, migrations, new site deployments, patching, version control, and hardware/software refreshes.

Primary Technical Skill Set — Ring Central

• A…