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Help Desk Supervisor: Lead IT Support & SLA Excellence
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-09-08
Listing for:
firstPRO US
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
FirstPRO US is seeking an experienced Help Desk Supervisor to lead the day-to-day operations of a high-performing IT support team. You will oversee staff, ensure timely resolution of issues, and maintain SLAs to deliver an exceptional end-user experience.
The ideal candidate is a hands-on IT support leader with strong troubleshooting skills, excellent communication, and prior experience managing a team in a fast-paced environment. This role is based in Boston, MA.
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