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Help Desk Supervisor: Lead IT Support & SLA Excellence

Job in Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: firstPRO US
Full Time position
Listed on 2026-09-08
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 85000 USD Yearly USD 60000.00 85000.00 YEAR
Job Description & How to Apply Below

FirstPRO US is seeking an experienced Help Desk Supervisor to lead the day-to-day operations of a high-performing IT support team. You will oversee staff, ensure timely resolution of issues, and maintain SLAs to deliver an exceptional end-user experience.

The ideal candidate is a hands-on IT support leader with strong troubleshooting skills, excellent communication, and prior experience managing a team in a fast-paced environment. This role is based in Boston, MA.

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