Team Lead, Technical Account Manager

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.As

the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.

• Leadership & Team Development:
  
  Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
  
  Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
  
  Provide technical guidance and foster team collaboration on observability tools and log analytics
• Technical Expertise & Customer Engagement:
  
  Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
  
  Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
  
  Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
• Customer Relationship Management:
  
  Be the primary escalation point for customer technical challenges
  
  Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
  
  Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
• Data-Driven Leadership:
  
  Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
  
  Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
  
  Collaborate with internal teams on product enhancements, informed by your team's customer data analysis