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Desktop Services Lead — Elevate End-User IT
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-09-09
Listing for:
Ropes & Gray LLP
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ropes & Gray LLP is seeking a Desktop Services Team Lead in Boston to drive process improvements, deliver top-tier desk-side IT support, and lead the Desktop Services team to ensure an outstanding end-user experience. The role reports to the Desktop Services Supervisor and involves hands-on leadership, ticket management, onboarding, and cross-team collaboration.
The position emphasizes a customer-centric approach, operational efficiency, on-site responsibility, and occasional travel to support
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