System Service Representative Boston South

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

As a System Services Representative for zSystem, you will be responsible for on-site installation, maintenance, and repair of Mainframe series equipment. You will also perform services activities such as Technical Delivery Assessment, installation planning, and account management.

• Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of Mainframe series equipment, ensuring timely and effective delivery of services.
• Provide Technical Support: Support problem source identification, resolve incidents, and advise on potential resolutions and their implementation to ensure client satisfaction.
• Collaborate with Teams: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and deliver outstanding IBM service to clients.
• Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services for client accounts.
• Update Technical
  
  Certifications:
  
  Demonstrate proficiency in HW and SW solutions by constantly updating Digital Technical Certifications and Soft Skills trainings.

High School Diploma/GED

Associate's Degree/College Diploma

• Mainframe Equipment Knowledge: Exposure to Mainframe series equipment installation, maintenance, and repair procedures, including understanding of associated software and operating systems.
• Technical Problem-Solving: Experience working with problem source identification, incident resolution, and advising on potential resolutions and their implementation.
• Technical Service Delivery: Exposure to on-site service delivery, including Technical Delivery Assessment, installation planning, and account management.
• Collaboration Tools: Experience working with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Digital Technical
  
  Certifications:
  
  Exposure to maintaining and updating Digital Technical Certifications and Soft Skills trainings to ensure proficiency in HW and SW solutions.

• Mainframe Software Knowledge: Exposure to associated software and operating systems used in Mainframe series equipment, including understanding of their functions, capabilities, and uses.
• Hybrid Cloud Environments: Experience working with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
• IT Engineering Principles: Exposure to general electric and information technology engineering principles, including installation, customization, operation, recovery, and tuning.

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.

Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all…