Junior Services Architect

MA
- Boston
- Office , US
- Headquarters
- Maryland
- Columbia

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #One Tenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters.

We deliver results that exceed expectations and we win together!

The Junior Services Architect is a content-focused role responsible for creating, updating, and maintaining technical content for the Professional Services Portfolio. This role blends technical aptitude with content development and communication skills, working under the mentorship of a Senior Services Architect or Manager to design, draft, and update consulting service offerings, training content, and enablement material.

This position is specifically scoped around portfolio maintenance: keeping existing courses, labs, and collateral current as products evolve, and absorbing update-tier and Tier-1 support work so that Senior Services Architects can focus their time on strategic development and net-new offerings. The role receives structured intake and mentoring support from their manager and works closely with the broader Services Architecture team.

• Content Updates:
  Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
• Maintenance Backlog:
  Own update-tier fixes and content refreshes for existing courses and labs, keeping material current as Tenable products evolve.
• Collateral Support:
  Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
• Services Offerings:
  Help create and support the development of consulting services offerings.

• Pre-Production Training:
  Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
• Live Demonstrations:
  Create live demonstration recordings for the Tenable product suite.
• Content Review:
  Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs.
• Quality Assurance:
  Review and validate updated course materials and lab environments to ensure technical accuracy and consistency before release.
• Service Offerings Review:
  Participate in the review and validation of new consulting service offerings to ensure alignment with portfolio standards and technical feasibility.

• Customer & Partner Engagement:
  Engage with customers and partners to analyze market trends and the competitive landscape.
• Cross-Functional Problem Solving:
  Work closely with all departments to identify and resolve problems, gathering information to support data-driven decisions.
• Tier-1 Support Coverage:
  Provide first-line responses to Customer Care escalations on assigned courses, triaging and resolving routine issues before they require senior architect time.
• Staying Current:
  Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.