Technical Account Manager Team Lead

• As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers
• You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence
• This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills
• Leadership & Team Development:
• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
• Provide technical guidance and foster team collaboration on observability tools and log analytics
• Technical Expertise & Customer Engagement:
• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
• Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
• Customer Relationship Management:
• Be the primary escalation point for customer technical challenges
• Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
• Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
• Data-Driven Leadership:
• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
• Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
• Collaborate with internal teams on product enhancements, informed by your team’s customer data analysis

• Grow with us:
  Over 50% of our leadership roles are filled through internal promotions. We believe in growing our people as we grow the company.
• Global opportunities:
  With team members in 28 countries, Coralogix offers a truly global work experience and diverse career paths across functions and geographies.
• Top talent, real impact:
  Join some of the best minds in observability. Our teams are passionate, expert, and deeply connected to the business impact of their work.
• Autonomy and ownership:
  We empower our people to make decisions, take initiative, and shape how things get done. We’re here for our employees, every step of the way.
• Kid-friendly & pet-friendly:
  We’re a company where parents, dog lovers (and yes, both!) can thrive. Our flexible, hybrid model and inclusive culture help people bring their whole selves to work.
• Diversity & belonging: A truly international workplace with a culture that celebrates differences and creates a strong sense of belonging for everyone.
• Business-driven impact:
  Every role at Coralogix is connected to our core business goals. No matter your position, you’ll see how your work directly contributes to the company’s success.
• Proven growth, unicorn status:
  Be part of a fast-growing company that has scaled year over year for the past 5 years & is proudly recognized as a unicorn in the tech industry

Background knowledge and hands-on practice in Cloud Dev Ops, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, Cloud Formation, Load Balancers, Cloud Watch) and the equivalent with Azure and GCPBackground knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, New Relic, App Dynamics, Dynatrace,…