Information Technology Co-op

Description

Onsite:
Boston, MA Headquarters

Be the trusted IT resource employees count on while building security and automation systems that scale.

The successful Information Technology Co-op will serve as a key support contact for Line Vision employees while also contributing to infrastructure projects that improve security compliance and operational efficiency. You'll balance helping people solve technical challenges with implementing initiatives like zero-touch device deployment and data classification. Join our collaborative IT team at Line Vision
, named one of the Built In Best Places to Work in Boston for three years running.

Core Responsibilities and Key Performance Objectives

• Deliver responsive IT support as the first point of contact for employees, troubleshooting laptops, resolving access issues, supporting onboarding/offboarding, and keeping people productive through clear, patient communication
• Leverage Workspace One UEM automated staging to reduce onboarding time and increasing flexibility for new hires; integrating with Apple Business Manager
• Implement confidential data handling controls that enforce Line Vision’s Data Management policy
• Build institutional knowledge through documentation of IT processes, solutions, and workflows to ensure consistent, high-quality service delivery
• Identify AI automate-forward opportunities to refine support processes based on recurring issues and employee feedback

• Strong communication skills to patiently and graciously explain technical concepts clearly to users at all levels, ensuring everyone stays productive and secure
• Hands-on experience with Windows and Mac operating systems, applying troubleshooting skills to resolve hardware and software issues
• Working knowledge of Google Workspace (Drive, Gmail, Calendar) and file system organization to execute data classification and tagging projects
• Experience with support ticketing systems to track requests, document solutions, and maintain service quality
• Detail-oriented approach to configuring deployment tools, validating security controls, and ensuring consistent documentation
• Self-directed problem-solver who researches solutions, tests workflows, and proposes process improvements

The ideal candidate would be available from January 19-August 27 2027
, working 40 hours a week. All co-ops will work from Line Vision’s Charlestown, MA headquarters 2-4 days per week, with specific schedules determined in collaboration with your direct manager.

Line Vision has a standard US holiday schedule, and up to a week of additional unpaid time off is permissible. Upon successful internship or co-op completion, you will be considered for a full-time position upon graduation.

Compensation: $20 per hour

• Impact. Your talent, time, and energy will critically impact our success in accelerating our mission of providing utilities with grid intelligence to enable affordable, reliable power.
• Ownership. You will hold broad responsibilities with high autonomy and trust in a communicative, collaborative, and fast-paced environment.
• Flexibility. You will be empowered to maintain work-life balance with a flexible hybrid work schedule.
• Real World Innovation. You will join a motivated and high-performing team working with cutting edge, patented technology to help solve key obstacles to meet the demands of an AI-powered future.

Line Vision is a grid-enhancing technology company enabling electric utilities to deliver affordable, reliable power and accelerate the electrification of the global economy. Our grid intelligence platform delivers the most accurate, network-wide dynamic line ratings and enables safer, more…