Senior Technical Support Engineer

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next
  40
• 750+ employees in 9 offices worldwide:
  Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Mirakl is powering the platform economy by helping businesses around the globe adopt the marketplace model. To support the rapid growth of our international client base, we are seeking a Senior Technical Support Engineer who is ready to take on a pivotal role at the crossroads of technology and customer success.

This role is a hybrid role in our Boston, MA office - 4 days in office, 1 day remote.

The Mirakl Support team is a global powerhouse of 10 talented professionals based in the US (Boston) and in France (Paris, and Bordeaux). Together, we provide world-class technical support to Mirakl’s diverse portfolio of clients and partners.

Armed with cutting-edge tools, including APIs, Webhooks, SMTP configurations, and database access, our team ensures the seamless operation of the Mirakl platform.

We collaborate daily with developers, product managers, and customer success teams to not only resolve complex issues but also to shape the future of our product.

This is your opportunity to join a team that thrives on innovation, technical excellence, and a shared commitment to exceeding client expectations.

As a Senior Technical Support Engineer, you will be both a technical authority and a trusted advisor for Mirakl’s international clients. Your role will include:

• Mastering Our Platform
  :
  Be the go-to expert for Mirakl’s platform, inspiring confidence across teams and clients.
• Owning Client Relationships
  :
  Act as the first point of contact for all platform-related inquiries, building trust through your technical expertise and outstanding communication skills.
• Driving Continuous Improvement
  :
  Contribute to the evolution of our processes and our AI-based tools
• Solving Complex Problems
  :
  Use advanced tools (logs, APIs, SQL queries) to analyze and resolve the most challenging technical issues.
• Proactive Monitoring
  :
  Identify potential issues through real-time dashboards and continuously improve our monitoring and alerting systems.
• Streamlining Collaboration
  :
  Work closely with developers to hand off technical cases, ensuring all necessary details are…