Systems Analyst

***** Only W2*****

Role: Payment Systems Analyst

• Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
• Experience in Hospitality and Payment Domain.
• 3 years+ working experience supporting Payment hardware/software.
• Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot.

Verifone experience, particularly VHQ tools/portal

Payment gateway experience such as Fiserv / Freedom Pay

Restaurant technology experience ,POS/payment-terminal integration

In-store and mobile payment technologies

The person will:

• Manage payment-related vendors and partners.
• Participate in daily vendor meetings.
• Review and prioritize Jira/backlog tickets.
• Analyze payment incidents and support tickets.
• Download and review logs to identify the likely root cause.
• Coordinate with Verifone/Fiserv/vendor development and QA teams.

• Technical knowledge of payment integration with POS and Web & Mobile solutions, Mobile and cloud-based technologies (eg, Azure).
• Familiarity with payment instruments such as credit/debit cards and their rules and regulations, as well as credit card tokenization processes.

• 3 years+ working experience supporting Payment hardware/software.
• 2 years+ working experience consulting with cross-functional teams.
• Strong analytical skills including root cause analysis, identifying trends, researching and analyzing data, drawing conclusions, resolving issues, interpreting and understanding policies/procedures/laws/regulations.
• Experience working and negotiating with payment processors, such as Fiserv a plus.
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Understand credit card tokenization processes required.
• Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
• This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving Payment solution and hardware for Dunkin and Baskin-Robbins brands.
• Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
• Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences.
• Ability to quickly acknowledge and take ownership of an issue.
• Work as a liaison between technical and non-technical teams.
• Self-starter, ability to perceive and carry out next steps without direction.
• Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
• The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
• Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
• Plans effectively can adapt to priority changes.
• Respond promptly to others to ensure open and timely communication.
• Communicate all issues, status updates, action items, and risks to the management team.
• Support technical efforts with vendors and product teams to complete and enhance integration.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
• Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.
• Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs.
• Track record of being client focused, with ability to interact with both internal and external clients seamlessly.
• Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment.