Product Specialist

Our client is looking for a Product Specialist to join our growing technology team. Working directly with our Technology Product Manager, you will help deliver the technology behind pharmaceutical live training events, client-facing products, and internal AI-powered tools.

Our client creates award-winning training solutions for leading pharmaceutical and biotechnology companies around the world. We combine instructional design, technology, and creative services to help clients launch products and develop high-performing sales and medical teams.

This is a hands-on role with real client and stakeholder exposure from the start. You'll learn the operational side of our technology work while building the product sense, communication skills, and technical fluency to take on more over time. It's a strong fit if you're relentlessly organized, quick to pick up new software, curious about AI, and want to grow into tech operations and product management.

• Own meeting logistics for live workshops: room layouts, Cvent diagramming, session timing, and team rotation schedules
• Configure and test our workshop technology suite for specific client engagements
• Run pre-event QA and dry runs of scoring systems, leaderboards, and participant-facing apps; document and upscale what breaks
• Provide onsite technical support at live events — setup, real-time monitoring, and troubleshooting
• Represent the technology department in internal status meetings

• Serve as primary tester for internal tools: execute test plans, log defects, verify fixes, and coordinate testing across the team
• Support internal tool rollouts with documentation, training materials, and process guides
• Run recurring data preparation and background processing tasks
• Build out the technology department's library of documented, repeatable processes

This role is built as a development path. With training and demonstrated ownership, you'll progressively take on:

• Represent the technology department on client calls
• Influence product roadmap and feature prioritization
• Contribute to AI product and automation initiatives

• 1–3 years professional experience or a recent degree and relevant internship/project work
• Experience with project coordination, event operations, technical support, QA, or a related role (internships and equivalent experience count)
• Exceptional attention to detail — you catch the misspelled name badge and the off-by-one rotation schedule
• Strong technical aptitude: you learn new software fast and are at home in spreadsheets, admin panels, and ticketing systems
• Clear writing — you can produce documentation someone else can actually follow
• Calm under pressure; live events move fast and don't wait
• Willingness to travel for onsite event support, including occasional evenings and weekends around event dates

Bonus: live event support, QA/testing practices, or experience in the pharmaceutical/life-sciences training space

Travel Requirements:
Travel to support client events will occur as part of this job, on as needed basis.