Vice President of Tech Operations

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Regular Full Time Senior Management Boston, MA, US

2 days ago Requisition

Salary Range: $ To $ Annually

Job Title:

Vice President of Technology

Reports to:

Sr. Vice President of Enterprise Technology and Strategy Services

Supervisory Position:

Yes

Position Status:

Full Time

Travel Required:

No

Hybrid:

Yes

FLSA Classification
:

Exempt

Position Summary:

The VP of Technology leads GBFB's core technology operations and the modernization of its business systems. The role owns the reliability, security, and evolution of the platforms that enable GBFB to move more than 100 million pounds of food annually — infrastructure, network, end-user services, cybersecurity, and the organization's systems of record — across the Yawkey Distribution Center and nine regional sites.

This is a build-and-run role. The VP is accountable for keeping a 24/7 distribution environment stable and secure day to day, and simultaneously for retiring the manual bridges between systems that currently constrain how GBFB operates. Where the technology environment is fragmented, the VP is responsible for making it coherent.

This role owns technology operations, cybersecurity, enterprise applications, vendor and managed service partner delivery, and the technology project portfolio. The VP works in close partnership with GBFB's Strategy & Intelligence function on data, analytics, and artificial intelligence. The VP is expected to operate as a peer and partner to that function and to maintain a single, coherent technology agenda across both.

Role & Responsibilities:

Technology Operations & Service Delivery

• Own day-to-day technology operations across infrastructure, network, endpoints, telephony, and end-user support at all GBFB sites, and define, publish, and report against service levels appropriate to a distribution operation where downtime directly interrupts food moving to neighbors.

Security & Resilience

• Own cybersecurity end-to-end — identity and access management, endpoint protection, email security, vulnerability management, incident response, and organization-wide awareness training — maintaining alignment to the NIST Cybersecurity Framework and CIS Controls v8, including the policy set and evidence required for audit, cyber insurance underwriting, and Board reporting.
• Maintain and regularly test business continuity and disaster recovery plans covering the distribution center, regional sites, and cloud-hosted systems.
• Own the enterprise application portfolio and GBFB's systems of record, and set enterprise architecture direction: integration patterns, master data ownership, environment and release management, and technical debt reduction.
• Lead the sequenced replacement of manual bridges between systems with supported, monitored, documented integrations.
• Partner with Strategy & Intelligence to define source system requirements so data flows to the analytics platform reliably and without rework, and to maintain alignment across GBFB's full technology, data, and AI agenda.
• Manage PMO team in evaluation, selection, and contract negotiation for technology products and services, and manage managed service partners as an integrated delivery model — setting scope, service levels, and escalation paths, and holding all partners accountable to measurable performance.
• Own technology CAPEX and OPEX budgets and the technology project portfolio: forecasting, total cost of ownership discipline, intake, prioritization, resourcing, and delivery against committed dates.

Leadership

• Lead, develop, and grow a technology team spanning infrastructure, security, applications…