Digital Adoption & Implementation Consultant

Reporting to the Vice President of Strategic Planning and Performance, the Digital Adoption & Implementation Consultant leads enterprise adoption and implementation strategies for large-scale process, system, and operational changes for Dana-Farber. This role is responsible for developing and executing change management approaches that support complex institutional priorities, particularly for the BILH collaboration, MGB separation, new cancer hospital building, and related digital and operational transformation efforts.

The position will drive key organizational readiness activities for the Technology and Data & Analytics (TDA) workgroup, work closely with the Epic Change Management teams at Dana-Farber and BILH, collaborate with change management resources across the institute, and partner with Workday Digital Adoption, Enablement, and Operations to align adoption planning across major platforms and workflows. The role requires strong strategic, consultative, and execution capabilities to prepare leaders, managers, and staff for secure, sustained adoption of new processes and technologies.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physicians/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Partners with leadership on high-priority institutional efforts, including the BILH collaboration, MGB separation, and new cancer hospital, to assess readiness impacts, identify adoption risks, and coordinate scaled implementation approaches across affected departments and teams.
• Leads adoption and implementation strategy for major enterprise initiatives, translating strategic objectives into structured readiness, stakeholder engagement, communications, training, and sustainment plans that support successful operational execution with constant attention to information security.
• Works closely with the Epic change management teams at Dana-Farber and BILH to support enterprise readiness planning, stakeholder alignment, workflow adoption, and implementation support for disease center waves and Epic-to-Epic conversion. Collaborate with Workday Digital Adoption, Enablement, and Operations to align approaches, tools, and lessons learned across platforms as they evolve.
• Designs and facilitates stakeholder analyses, readiness assessments, impact assessments, workshops, sponsor alignment sessions, and other structured activities to clarify change implications, build leadership ownership, and support successful adoption at all levels of the organization. Leads the Change Ambassador Council, comprised of selected DFCI and BILH resources, to drive successful change across both organizations.
• Develops and maintains adoption methodologies, templates, toolkits, communication assets, training support materials, and implementation frameworks that strengthen institutional capability and promote consistent approaches to change across initiatives. Helps build and support a centralized digital adoption function in Information Services to proactively spearhead constant growth and change in technology impacting digital, clinical, and business functions.
• Establishes adoption metrics, dashboards, and feedback mechanisms to evaluate implementation progress, measure behavior and process adoption, identify barriers, and recommend corrective actions or sustainment strategies based on data and stakeholder input.
• Serves as a strategic advisor to project leaders, operational leaders, and executive stakeholders by providing consultation, coaching, and recommendations related to adoption planning, risk mitigation, resource needs, governance, and implementation sequencing.

• Deep knowledge of organizational adoption, change management, implementation planning, and operational readiness principles in complex, matrixed environments, with the ability to assess organizational impacts, identify adoption barriers, define…