Director, Digital Consulting Services

The Director, Digital Consulting Services provides strategic and operational leadership for digital consulting functions that assess, prioritize, and advance technology solutions in support of Dana-Farber’s clinical, research, administrative, and operational goals. This role leads teams responsible for collaboration and productivity platforms as well as digital innovation initiatives, translating organizational needs into secure, scalable, and value-driven solutions. The Director partners across Information Services and Institute leadership to establish roadmaps, govern service delivery, and oversee a portfolio of medium- to high-complexity initiatives.

This position requires strong leadership, sound judgment, and the ability to balance innovation, user experience, operational efficiency, and compliance in a complex healthcare environment.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

• Develops and executes the strategy, operating model, and multi-year roadmap for Digital Consulting Services, ensuring alignment with Dana-Farber priorities, Information Services goals, and evolving organizational needs. Establishes objectives, deliverables, timelines, and success measures for the function.
• Leads multiple teams responsible for collaboration and productivity platforms and digital innovation services, overseeing the evaluation, selection, implementation, optimization, and lifecycle management of digital solutions that improve communication, efficiency, workflow performance, and user experience.
• Partners with clinical, research, administrative, and operational leaders to understand business challenges, identify opportunities, and translate needs into actionable initiatives, service offerings, and technology recommendations. Oversees intake, prioritization, and demand management processes to focus resources on the highest-value work.
• Directs cross-functional programs and medium- to high-complexity initiatives involving multiple stakeholders, technologies, and dependencies. Ensures effective use of project, product, and service management methodologies; monitors scope, schedule, risks, issues, and outcomes; and communicates progress through reporting and executive updates.
• Establishes governance and operational standards for supported platforms and services, including administration, service levels, evergreen planning, adoption strategies, user support coordination, training alignment, usage analytics, and continuous improvement. Evaluates performance and identifies opportunities to optimize value, standardization, and sustainability.
• Ensures solutions and recommendations align with Institute requirements for cybersecurity, data protection, infrastructure, compliance, and technology policy. Collaborates closely with peer Information Services teams and enterprise partners to avoid duplication, address integration needs, and maintain a secure and supportable digital ecosystem.
• Oversees vendor and external partner relationships related to digital tools, consulting services, and innovation initiatives, including product evaluation, service oversight, contract support, and budget stewardship for one or more cost centers. Maintains awareness of industry trends and emerging technologies to inform strategic planning and responsible innovation.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

• Strong knowledge of digital strategy, healthcare technology, collaboration and productivity platforms, digital workflow solutions, and innovation practices within complex…