Information Technology Manager

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full time Boston, MA, US

Salary Range: $ To $ Annually

Northeast Bank is a full-service community bank and a national commercial real estate lender with offices in Maine, Massachusetts, New York, and Connecticut and California. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role.

If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

The Information Technology (IT) Manager provides hands‑on leadership for the Bank’s technology operations, infrastructure, applications, cloud services, automation, and information security support functions. This role manages IT staff and vendors while remaining actively engaged in technical execution, incident response, project delivery, process improvement, and operational readiness. The IT Manager ensures secure, reliable, and well‑documented operation of on‑premises, hosted, SaaS, and cloud environments, including core banking applications, Microsoft 365, AWS, Microsoft Azure, virtualization platforms, Windows and Linux servers, networks, storage, backup, monitoring, and endpoint technologies.

The position partners with business units, IT leadership, and strategic vendors to resolve issues, reduce risk, improve service availability, and support scalable technology operations. This position requires strong technical ownership, sound judgment, clear communication, and the ability to lead teams through complex operational issues, audits, technology changes, security events, and time‑sensitive business needs.

• Lead, coach, prioritize, and develop IT staff supporting infrastructure, applications, service desk, automation, information security, and operational support.
• Provide hands‑on administration, troubleshooting, and support for servers, networks, endpoints, virtualization platforms, firewalls, VPN, identity systems, SaaS platforms, and banking applications.
• Support AWS, Microsoft Azure, and related cloud services with attention to architecture, secure configuration, access management, monitoring, cost awareness, availability, scalability, backup, and resilience.
• Develop and maintain automation that improves repeatability, reduces manual effort, strengthens controls, and increases operational efficiency through scripting, workflow automation, API integrations, CI/CD, and infrastructure‑as‑code practices.
• Monitor systems, services, applications, security tools, backups, and cloud dashboards to ensure issues are assigned, escalated, documented, and resolved in accordance with incident management and disaster recovery expectations.
• Manage relationships with key technology vendors and service providers, including Jack Henry and Associates, to support reliable service delivery, timely escalation, and effective issue resolution.
• Lead IT projects, upgrades, migrations, integrations, cloud initiatives, automation enhancements, and other technology changes from planning through deployment and post‑implementation support.
• Provide clear operational updates to IT leadership and Bank management during incidents, vendor escalations, outages, security events, and major project activities.
• Support audits, examinations, risk assessments, and compliance reviews by maintaining documentation, producing evidence, responding to inquiries, and tracking remediation to completion.
• Review security…