On-site AV Support Technician

Tired of inefficient meetings that are filled with more support questions than productivity? So are we!

At Room Ready, we work inspired. We work with purpose. We work to make our customers’ and partners’ lives better. And our lives are better for it.

We are always looking for employees who share our core focus and live by our values.

In 2019, Room Ready implemented EOS, the Entrepreneurial Operating System ® , which is a set of simple concepts and practical tools used to help companies clarify their vision, gain traction and achieve our goals. Implementing EOS ® provided structure to our organization and helps our team get better at three things:
Vision, Traction & Healthy.

Creating opportunity and security for our employees.

Making meeting rooms that are easy to buy, deploy, and use.

Our family coverage is on average $500 less each month than the national average (Kaiser Foundation 2018)

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We pay between 78-100% of employee only and employee spousal coverage

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Our employer contribution is higher than 92% of other employers across the nation (SHRM 2017)

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Top 20% for medical coverage in our industry (AVIXA 2019)

We understand the importance of offering our team members competitive benefits. Our employees receive a comprehensive total rewards package and benefits program that promotes work/life balance, saving for retirement, community responsibility and individual growth.

• Life and Accidental Death & Dismemberment insurance
• Short- and long-term disability insurance
• Generous paid time off and holidays
• Learning and professional development opportunities
• 401k plan
• Quarterly townhall gatherings, periodic activities, celebrations and special events

-Erica, Project Management, employee since 2019

-Nate, Technology, employee since 2018

-Todd, Sales, employee since 2015

-Brandon, Warehouse, employee since 2016

Location: Boston, MA

Remote Status: On-Site

Job :406

# of Openings:1

Embedded Support Technician

The Embedded Support Technician will primarily serve as a dedicated technical resource for the assigned client. In this highly visible, customer-facing role, the Embedded Support Tech will execute solid customer service skills while acting as a liaison between the client and the equipment. The ideal candidate will do whatever it takes to ensure optimal performance of AV and related equipment for meetings and events, apply proficient problem-solving skills to effectively troubleshoot and resolve technical issues in a prompt and courteous manner, and help guarantee an overall seamless and positive client experience.

We are seeking a qualified candidate for this role based in the Boston, Massachusetts area. The position is mainly located on-site in Boston and may require up to 20% travel to additional locations within the Boston metro region and neighboring states.

Room Ready is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily by providing an avenue to execute our innovative solutions.

• Care Deeply-listen to learn, engage in debate, be civil, do more
• Hustle Smart-do and think versus do or think
• Use Common Sense-solve problems with simple, practical ideas
• Own It-be eager, ask questions, learn from mistakes, do what you say you will do
• Help Others-be deliberate about helping others, always do what is right
• Stay Grateful-find joy and approach every situation as an opportunity

All employees at Room Ready are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:
Vision—getting everyone in our organization 100% on the same page with…