Cafe systems engineer

Job Description

Reports To: Director of Cafe Systems

Department: Information Technology

FLSA Status: Executive/Exempt

Position Summary:

This individual is responsible for managing the technical infrastructure that supports Au Bon Pain’s café and corporate operations. The scope of responsibility includes telecommunications; networking (both local area and wide area); server management; desktop management; café infrastructure including POS, back office, communication equipment and peripheral devices; new/remodel café opening.

Responsibilities:

• Perform complex systems analysis translating business requirements into technical solutions.
• Engage with the business to understand their architectural needs and gather technical requirements.
• Responsible for defining the overall POS architecture and high-level design.
• Participate in the change management process and provide architectural consulting experience to system analysts and architects to evaluate projects from a technical stance, ensuring that the development methods used are in line with the infrastructure capability.
• Develop and certify business solutions that include registers, controllers, pin-pads, self-checkouts, and cashier touch screens.
• Report on findings and make recommendations for improvement.
• Assist project management team with technical project planning, including overseeing system design, development, and quality assurance.
• Adhere to the IT release management guidelines to ensure smooth release of new patches and updates to the applications in close coordination with the stakeholders.
• Interface with other areas in information systems and stakeholder departments to support existing production systems and to develop and implement new systems.
• Continually evaluate strategic products and solutions and make buy vs. build decisions and communicate findings to management.
• Maintain constructive relationships with the suppliers to allow effective and productive evaluation of supplier offerings against business requirements, constraints and priorities.
• Work with suppliers to understand their roadmap and upcoming capabilities.
• Participate in root cause, problem and solution analysis.
• Conduct impact of planned activities on performance, capacity and availability of systems.
• Ensure systems are compliant with all governmental and industry regulations (PCI, SOX, HIPAA).
• Research/keep updated with latest industry trends.
• Provide 24x7 on-call support of production systems.

Requirements:

• Abilities, certifications and 10+ years experience analyzing, designing, integrating, and implementing POS solutions.
• Knowledge of and skilled in systems analysis, logic diagramming, test debugging, system software, systems testing, systems implementation, hardware computer operations and documentation standards.
• Experience developing and configuring Server 2003, IBM 4690 OS, IBM Supermarket Application, IBM SurePOS ACE Application, IBM Data Integration Facility, IBM Store Integrator, and Retalix Storeline.
• Application preferred. Knowledge of administration tasks for MS Server 2003 and IBM 4690 V6R2 in a highly available and high volume environment.
• Strong SQL and XML skills.
• Knowledge of Service-Oriented Architecture (SOA) concepts.
• Share technical knowledge and clearly communicate technical concepts.
• Experience with process and controls surrounding enterprise compliance of Payment Card Industry (PCI )and Sarbanes Oxley (SOX) standards.
• Possess excellent technical leadership skills.
• Inquisitive, responsible, conscientious and possess a passion for excellence
• Possess excellent verbal and written communication skills in order to develop integration patterns, processes, and standards for messaging.

Qualifications:

• A minimum of 6-8 years experience as a senior level IT executive within a technology support organization supporting a distributed environment, preferably in the restaurant industry.
• Bachelor’s degree in Business Administration, Information Technology or related field.
• In-depth knowledge and hands‑on experience managing the technology support function.
• Prior experience negotiating and managing vendor/outsource relationships.
• Proven experience and detailed knowledge of technology and vendors in the infrastructure field.
• A demonstrated ability to lead people and get results through others.
• Problem analysis and problem resolution at both a strategic and functional level.
• Focus on information technology process and project management principles.