Commercial Lines Account Manager; Insurance

Job Overview – Commercial Lines Account Manager (Insurance)

Compensation: $65,000 – $75,000/year + bonus

Location:
Bristol County, MA

Schedule:
Monday to Friday (Hybrid)

Atlantic Group is hiring a Commercial Lines Account Manager (Insurance) in Bristol County, MA for our client, an opportunity supporting commercial insurance servicing, client relationship management, renewals, and claims coordination across small to mid-sized business accounts. In this hybrid role, you will manage end-to-end client interactions, oversee renewals and policy changes, coordinate with internal support teams, and deliver high-touch service while leveraging agency management systems and commercial insurance workflows.

• Client Relationship Management: Serve as the primary point of contact for assigned commercial accounts, managing all client inquiries from intake through resolution and maintaining strong, long-term relationships.
• Policy Servicing & Account Support: Respond to inbound client requests, assist with coverage questions, and submit policy changes accurately and timely to internal commercial lines support teams.
• Renewals & Annual Reviews: Manage account renewals and conduct annual coverage reviews on assigned accounts to ensure accuracy, retention, and alignment with client needs.
• Claims Coordination: Report, track, and manage assigned commercial claims while serving as a liaison between clients, carriers, and internal teams.
• Collaboration & Management: Partner closely with internal teams to balance workloads, maintain open activities until completion, and deliver a consistent, high-quality client experience.

• Education: Associate’s or Bachelor’s degree in Business, Insurance, or a related field preferred.
• Experience: 2+ years of commercial lines account management, insurance servicing, or client-facing experience within an insurance agency or brokerage environment.
• Technical
  
  Skills:
  
  Experience with agency management systems, Microsoft Office Suite, and insurance carrier portals, with the ability to manage multiple accounts and workflows efficiently.
• Industry Knowledge: Solid understanding of commercial insurance products, policy servicing, renewals, claims processes, and client service best practices.
• Skills & Attributes: Detail-oriented, client-focused professional with strong communication skills, excellent time management, and the ability to work collaboratively in a fast-paced, service-driven environment.

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.