Personal Insurance Carrier Relations

As the Vice President of Personal Insurance Carrier Relations in Business Banking Insurance, you will promote the strategy and execution for building and optimizing our personal lines carrier panel, reporting to the Head of Carrier Strategy. You will build a structured carrier relationship model and decision framework that balances growth, risk, product breadth, and service quality, while improving revenue structures. The ideal candidate is an experienced insurance professional with deep personal lines insurance agency experience versed in multiple carrier appetites and compensation terms.

• Own the end-to-end strategy for our personal lines carrier panel, including defining panel coverage needs by product, geography, customer segment, underwriting appetite, and recommending which carriers to add, expand, or retire

• Lead initial carrier engagement through partnership launch, including executive relationship development, pitch positioning, and negotiation of commercial and operational terms

• Develop a repeatable carrier onboarding playbook covering implementation milestones, training, technology/data exchange requirements, and launch governance

• Establish a carrier performance governance cadence (monthly/quarterly) with shared scorecards and executive business reviews, focusing on placement performance, conversion, customer experience, retention, and operational service levels

• Own the design, negotiation, and continuous improvement of revenue structures paid to us by carriers, including base commissions and other compensation

• Inform overall placement strategy for personal lines insurance across our agency

• In this early stage of our agency, provide thought leadership and agility across our agency formation activities - including involvement in ad hoc initiatives

• Travel is expected (~20%) to carrier partner sites, industry events, and internal leadership meetings, with peaks during carrier onboarding and major negotiations.

• Minimum 5 years of personal lines P&C agency experience

• Proven track record building and managing carrier relationships, including executive-level negotiation and commercial structuring

• Strong understanding of personal lines products (e.g., auto, homeowners, renters, umbrella) and carrier operating models, including underwriting appetite, pricing dynamics, and distribution economics

• Familiarity with carrier connectivity models and operational integration concepts (e.g., data exchange, quoting/binding workflows)

• Excellent organizational, written, and verbal communication skills

• Proven ability to manage multiple priorities in a fast-paced environment

• Bachelor's degree in Business, Finance, Risk Management, or related field

• Industry designations such as CIC (Certified Insurance Counselor), CPCU, CISR, or AAI

• Proficiency with at least one major agency management system

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Boston,MA $ - $ / year