Howden Middle Market - Private Client Account Manager

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients.

Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are seeking a Howden Middle Market
- Private Client Account Managerin Boston, MA or New Hampshire with a hybrid work schedule.

The Howden Middle Market
- Private Client Account Managert is responsible for managing and servicing a portfolio of personal lines and private client accounts within the Middle Market team. This role serves as a trusted day-to-day advisor to clients, coordinating policy placement, renewals, endorsements, coverage reviews, and issue resolution across a range of personal insurance products. Working closely with clients, carriers, producers, and internal service partners, the Account Manager delivers responsive service, supports client retention and growth, maintains accurate account records, and helps ensure that all activity is completed in accordance with company standards and applicable regulatory requirements.

Account Management Responsibilities. Manage an assigned portfolio of personal lines and private client accounts, providing timely, accurate, and professional service throughout the policy lifecycle. Coordinate new business, renewal, endorsement, cancellation, and remarketing activity, ensuring requests are documented and completed within established service timelines. Review client exposures, existing coverage, policy terms, limits, deductibles, and exclusions, and identify items requiring discussion with the client, producer, or carrier.

Prepare renewal materials, coverage summaries, proposals, applications, and other client-facing documentation in partnership with producers and carrier representatives. Obtain quotes and coverage options from insurance markets, compare terms, and support the presentation of appropriate solutions to clients. Process policy changes, certificates, evidence of insurance, billing inquiries, and other service requests while maintaining accurate and complete records in the agency management system.

Monitor open items, renewal milestones, carrier requirements, and client deliverables, escalating concerns promptly and driving issues through resolution.

Client and Carrier Relationships. Build and maintain trusted relationships with clients by understanding their needs, responding with urgency, and delivering a consistent,…