Epic PB Analyst

Overview

Title:

Epic PB Analyst (Contract) - Job#5927

Location:

Remote

• Assist with overseeing a team of PB analysts.
• Ensure that PB is well supported and implementations are properly executed.
• Troubleshooting, configuration, and error resolution for Epic’s Resolute PB application.
• Work closely with end-users and ITS management staff to help manage the implementation of new features and functions.
• Help take lead for large scale projects which includes leading in the development and implementation of new features or enhancements, while keeping in line with standards.

• EPIC Professional Billing certification required.
• Expected to be hands on working support tickets and completing build related to any Epic Upgrades/projects.
• Well rounded knowledge of the PB module where they can jump in and work in any area of PB.
• Demonstrates ability to mentor, guide and motivate direct reports through demonstration of best practices.
• Capable of supervising all aspects of day-to-day operations and support.
• Demonstrates analytical, problem-solving and conceptual skills. Strong software and application knowledge required, with base knowledge of relevant technologies preferred.
• Excellent verbal and written communication skills and solid understanding of business environment and operations.
• Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties; offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues.
• Able to independently and/or collaboratively bring problems to complete resolution.
• Close attention to detail and ability to carefully monitor processes and organize and maintain a system of records.
• Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Provide quality customer service and serve as an exemplary representative of Information Systems.
• Provide ongoing communication, feedback and follow-through with customers/peers are essential.
• Can assure work assignments for team are completed in accordance with established project timeline.

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