Epic Application Analyst

Job Description

This position is responsible for standard level work supporting information technology applications through planning, designing, implementing, maintaining, and providing ongoing optimisation and support.

Examples of applications include electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, PACS, cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, ERP, workforce scheduling, time and attendance, and CRM.

• The Analyst is responsible for providing technical support, configuration and maintenance for various healthcare applications and their technologies throughout their lifecycle (selection, implementation, support, archival and decommissioning). The analyst may also manage small projects related to these applications and technologies.
• The analyst maintains necessary certifications (e.g., Epic).
• Provides support to stakeholders by analyzing and diagnosing problems to determine resolution.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes, hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third‑party applications, including integration, implementation, support and troubleshooting.
• Solves common issues, incidents and problems according to agreed‑upon service levels and departmental standards.
• Serves as PM and completes PM functions for small to mid‑size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge‑based materials for peers, end‑users and other team members.
• Configures and integrates electronic and mechanical hardware with software products to meet client specifications.
• Develops and understands business reporting needs for end users.
• Participates in on‑call and command centre responsibilities, if applicable.
• Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity.
• Attends and participates in team, project and department meetings to increase awareness and information flow.
• Works with project requestor to complete minimum viable product of a demand in Service Hub.
• Requests resources for projects and enhancement work using Service Hub Resource Plan process.

• Epic certification or accreditation (Clin Doc, Stork, ASAP).
• Proficiency in Microsoft Office Suite programs including Excel (pivot tables), Visio, Project, PowerPoint, and Word.
• In‑depth business and application knowledge and experience.
• Knowledge of system analysis and operating systems.
• Skilled in assessing needs and determining the best approach through documentation.
• Skilled at problem definition and data collection by establishing facts and drawing valid conclusions.
• Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write correspondence and process documents.

Education:

A bachelor’s degree is preferred in information technology, healthcare, business or a related field. Additional relevant experience may substitute for a lack of education upon supervisory and HR approval.

Experience:

Two years of work experience, or actively working toward a bachelor’s degree with four years of experience working within a related area. The candidate will be required to certify on one or more Epic applications and maintain certification.

• Operate computers and other IT equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain seated or standing for long periods of time to perform work.

Key Bank Tower, Nevada Central Office, Peaks Regional Office, Salt Lake City, Utah.

Scheduled weekly hours: 40

Hourly range: $32.10 – $50.57

We provide caregivers a generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions are subject to close without notice.