Technical Consultant

• Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team
• Reporting to the Manager of Technical Services, the Technical Implementation Specialists are responsible for building and maintaining customer’s technical solutions
• Using P3L, our proprietary python based pricing language, the TIS will build a customer’s configuration during an onboarding project and support the configuration once the customer is live
• The TIS is also responsible for deploying our standard integrations, making customizations where required.
• As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform
• Our implementations require discovery, planning, project management, and change management skills
• Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform
• Technical Implementation Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing
• Lead the development of a customer’s new quoting workflow by leveraging Paperless Parts’ best practices and an understanding of the customer’s unique business requirements
• Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs
• Lead the deployment of Paperless Parts standard integrations, making customizations where required
• Provide best practices for quoting workflows to maximize customer value
• Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget
• Communicate clearly and regularly to implementation stakeholders regarding status and risks
• Spend time on-site with customers to build relationships and learn how manufacturing shops operate
• Provide ongoing support for customers’ Pricing Configuration and integrations within the Paperless Parts platform
• Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

• Healthcare, dental, and vision:
  We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
• Wellness and relaxation:
  We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
• Unlimited PTO:
  We recognize that our team works hard and ask that you take time when you need it
• Training and development:
  Attend conferences, classes, and trainings to hone your skills

Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies

The ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problems

We are seeking a driven individual to join our Implementation and Integrations Team as a Technical Implementation Specialist You’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You’re excited about sharing your solutions with your customers and training them to understand how to best utilize the platform

Bachelor’s Degree, Computer Science, Engineering, MIS, or related field

Familiarity with “job shop” manufacturing, preferred

Proven track record of implementing customers and adhering to time-to-value metrics

Fast learner, ability to adapt to new processes and technologies, and evolving environments

Relevant work, education, or hands-on development experience

Strong analytical and critical problem-solving skills

Ability to translate business requirements to product solutions

Willingness to travel when necessary to customer facilities (average is about 25% of the time)
Strong skills in a computational environment or programming language (Excel, Python, SQL etc.)Excellent written and verbal communication skills