PL Manager - Beauty & E Commerce

Position: 3PL Manager - Premium Beauty & E Commerce
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Summary

The 3PL Manager - Premium Beauty & E‑Commerce ensures that inventory is accurately managed and distributed in a compliant, timely, and efficient manner in support of a high‑end luxury cosmetics business. This role supports a fast‑paced e‑commerce operating model, with a high volume of small‑parcel B2C shipments alongside B2B customer fulfillment, where execution quality directly impacts brand perception and customer experience.

Primary areas of focus include monitoring, reporting, and improving 3PL performance through key operational metrics, service‑level governance, and strong supplier relationship management. The role works closely with 3PL leadership, operations teams, and internal cross‑functional partners to drive continuous improvement across distribution activities, including but not limited to dock‑to‑stock, inventory accuracy, order accuracy, returns processing, and OTIF performance.

The 3PL Manager - Premium Beauty & E‑Commerce collaborates with Supply Chain, Customer Service, Commercial, and Quality teams to identify scalable, sustainable process improvements that support business growth, seasonal demand fluctuations, and evolving customer expectations. This role ensures day‑to‑day execution aligns with luxury brand standards, customer service commitments, regulatory requirements, and the broader distribution strategy.

Key Responsibilities

* Serve as the primary Distribution liaison to the 3PL partner, ensuring B2B and B2C customer requirements are clearly understood, consistently executed, and aligned with brand expectations.

-25%

* Monitor daily 3PL operational performance, systems, and reporting, maintaining close communication with 3PL teams to ensure high service levels, rapid issue resolution, and customer satisfaction. Proactively identify potential service disruptions (e.g., order backlogs, capacity constraints, carrier issues) and triage or escalating as appropriate.

-25%

* Lead regular business reviews with the 3PL, ensuring alignment to SLAs, KPIs, and volume forecasts. Analyze performance trends across small‑parcel fulfillment, order accuracy, cycle times, returns, and OTIF; identify gaps, risks, and continuous improvement opportunities.

-5%

* Responsible for the relationship with 3PL partners supporting the Lx business, including execution to the network strategy and adherence to contracts including rate structure, volume commitments, and service scope. Lead monthly cost reviews, provide clear visibility to stakeholders on trends and variances, and identify cost‑to‑serve optimization opportunities.

-10%

* Plan and project warehouse capacity and fulfillment need using demand…