Air Export Agent

Job Title: Air Export Agent
Job Location: Boston, MA

As an Air Export Agent you will be responsible for the movement of our customer's air export shipments. You will be the main point of contact for coordination between customer's shipment exports, customs brokers, and shipping carriers.

• Coordinate air export and import shipments end-to-end
• Ensure timely airline bookings and shipment execution
• Act as the primary point of contact between customers, carriers, brokers, and overseas stations
• Prepare and review all required shipping documentation (AWB, AES/EEI, AMS, manifests, etc.)
• Track and monitor shipments, providing proactive customer updates
• Ensure compliance with all export/import regulations
• Complete accurate billing and maintain customer records in Cargo Wise
• Meet operational KPIs for service, accuracy, and productivity

• Execution of airway bills, consolidations, and documentation
• Import handling including broker document turnover, airline transfers, and release processing
• AMS entry for imports and AES/EEI compliance for exports
• Cargo claims processing and communication with origin stations (AQM/CCM)
• Invoice preparation and airfreight billing
• Maintenance of shipment files, records, and cash logs
• Airline booking coordination and breakbulk processing
• Customer service across phone/email for shipment updates, rates, and issue resolution
• Dispatching trucking providers for pickup and delivery
• House and master bill entry and system updates
• Warehouse inventory tracking and freight status management

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air freight industry experience preferred
• Cargo Wise systems knowledge is a plus

Pay rate: $35.21/hr.

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.