Seasonal Customer Service​/Supply Chain Associate

EZ ICE is looking for a motivated Customer Service and Supply Chain Specialist to support the day-to-day operations of our direct-to-consumer supply chain. This role is ideal for someone who wants hands-on experience with eCommerce fulfillment, inventory management, logistics, customer support, purchasing, and supply chain analytics.

You will work closely with the EZ ICE Supply Chain Team, customer service team, warehouses, and freight partners to help ensure customer orders are fulfilled accurately and on time.

Responsibilities

In this role, you will help with:

• Managing order status, setting priorities, and resolving fulfillment issues directly with customers
• Supporting the customer service team as a key point of contact for supply chain-related inquiries
• Tracking orders through the full fulfillment cycle, from eCommerce order placement to warehouse processing and shipping
• Coordinating inbound and outbound logistics with the EZ ICE team, warehouses, and freight carriers
• Troubleshooting shipping, delivery, and warehouse-related issues
• Creating purchase orders
• Tracking inbound shipments of materials and matching them to receipts and purchase orders
• Monitoring inventory levels across three warehouses and helping maintain the appropriate balance of materials at each location
• Performing data entry and assisting with data analysis
• Helping the EZ ICE team continue to improve our supply chain processes and deliver the best backyard rink experience possible

Qualifications

We are looking for someone who has:

• A strong desire to learn and gain experience across multiple areas of supply chain operations
• Excellent organizational skills and the ability to manage projects, timelines, and details
• Strong written and verbal communication skills
• Strong phone and interpersonal skills
• A proactive approach to problem-solving and decision-making
• The ability to multitask and adapt in a dynamic, fast-paced environment
• Self-motivation and the ability to work independently
• Proficiency with Microsoft Office and/or Google Workspace applications
• The ability to work productively in a remote environment

About EZ ICE Rinks

EZ ICE Rinks is the leading manufacturer of backyard ice hockey rinks in North America. Headquartered in Massachusetts, with warehouses in the Northeast, Midwest, and Canada, EZ ICE ships custom rinks to families, towns, schools, and clubs across the United States and Canada. Our mission is to get 1 million kids and families Off the Device & On the Ice so they can enjoy the thrill of skating in their own backyards.

While only about half of our team plays hockey, everyone at EZ ICE shares a passion for outdoor sports, recreation, and creating memorable experiences for families.

Our Values

At EZ ICE, we look for team members who embrace the following values:

• Success Focused:
  You prioritize effective execution, follow-through, and results.
• Competitive Spirit:
  You have a “get it done” attitude and are willing to roll up your sleeves to help make our product and customer experience successful.
• Quick Learner:
  You can learn quickly in new or uncertain situations by using all available resources.
• Team Oriented:
  You support personal growth in yourself and others, welcome constructive feedback, and help create an environment where ideas and suggestions can flow freely.
• Independent:
  You are comfortable taking ownership of projects, working creatively, taking initiative, and pitching in where you can help the most. You work well with the CEO and other team members, but you are also capable of moving projects forward independently.