Control Room Operator

Control Room Operator at Brigham and Women's Hospital, Inc.

Under the general direction of the leader on duty, and according to established policies and procedures, operates the computerized building automation and alarm system operations center and interprets and responds to information provided by the system. Takes corrective action as needed and responds to emergency situations, working independently.

May be required to work weekends or rotating shifts.

Does this position require Patient Care? No

• Operates computerized Building Operations Center, including Honeywell Siemens Controls, ENE Building Systems computers, Translogic system, and Thyssen Elevator computer system.
• Interprets and responds to information provided by the system(s), determining normal and corrective action.
• Receives phone calls from all areas of the hospital and takes appropriate action.
• Dispatches calls to personnel as warranted.
• Assigns other Engineering Department personnel as required for corrective actions.
• Maintains and issues computerized corrective work orders.
• Maintains handwritten and computerized logs of all transmissions, assignments, and/or communications in accordance with department standards.
• Performs equipment inspections on the M‑1 level to ensure they meet standards.
• Communicates with other employees and management regarding building systems operation.
• Maintains a cooperative relationship with utility suppliers and outside vendors (e.g., MASCO, MATEP, Boston Edison, Boston Fire Department, Honeywell, American Service, Thyssen Elevator) to respond to malfunctions of equipment.
• May contact vendors as necessary.
• Performs duties of a maintenance mechanic on a periodic basis to maintain familiarity with changing systems and building layouts.
• Responds to emergency situations as appropriate.
• Attends and actively participates in department, team, and one‑on‑one meetings with supervisor.
• Provides updates in shift huddles with team members to ensure continuity of services across shifts.
• Maintains a safe and clean work environment in areas where work is performed and in the Engineering department.
• Closes work order in Maximo to maintain an accurate record of services provided.
• Completely checks work in accordance with regulatory and accreditation standards.
• Supports team members to problem‑solve and complete work orders to meet customer needs.
• Upholds BWH values and customer service standards in all interactions within and outside the Engineering Department.

• Education: High School Diploma or equivalent required.
• Experience: 3 or more years of extensive technical training in mechanical and electrical equipment repair; experience in the operation of PC level computer systems required.
• Knowledge, Skills & Abilities:
  • Read, write and perform arithmetic calculations at a level generally acquired through a high school education or equivalent.
  • Knowledge of basic HVAC design.
  • Ability to interpret standard mechanical diagrams, charts, and blueprints.
  • Analytical ability to respond quickly and accurately to equipment malfunctions and take appropriate corrective action.

• Standing Frequently (34–66%)
• Walking Frequently (34–66%)
• Sitting Occasionally (3–33%)
• Lifting Occasionally (3–33%) 35 lbs+ (w/ assisted device)
• Carrying Occasionally (3–33%) 35 lbs+ (w/ assisted device)
• Pushing Occasionally (3–33%)
• Pulling Occasionally (3–33%)
• Climbing Occasionally (3–33%)
• Balancing Frequently (34–66%)
• Stooping Occasionally (3–33%)
• Kneeling Occasionally (3–33%)
• Crouching Occasionally (3–33%)
• Crawling Occasionally (3–33%)
• Reaching Occasionally (3–33%)
• Gross Manipulation (Handling) Frequently (34–66%)
• Fine Manipulation (Fingering) Frequently (34–66%)
• Feeling Constantly (67–100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67–100%)
• Vision – Near Constantly (67–100%)
• Talking Constantly (67–100%)
• Hearing Constantly (67–100%)

Onsite

75 Francis Street

40

Regular

Rotating (United States of America)

Not specified

EN1109

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for…