Control Room Operator

Site:
The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Under the general direction of the leader on duty, and according to established policies and procedures, operates the computerized building automation and alarm system operations center and interprets and responds to information provided by the system. Takes corrective action as needed and responds to emergency situations, working independently and possibly on weekends or rotating shifts.

• Operates computerized Building Operations Center, which includes the Honeywell Siemens Controls and ENE Building Systems computers, Translogic system and Thyssen Elevator computer system.
• Interprets and responds to information provided by the system(s), determining normal and corrective action.
• Receives phone calls from all areas of the hospital and takes appropriate action.
• Dispatches calls to personnel as warranted.
• Assigns other Engineering Department personnel as required for corrective actions.
• Maintains and issues computerized corrective work orders.
• Maintains handwritten and computerized logs of all transmissions, assignments and/or communications in accordance with department standards.
• Performs equipment inspections on the M‑1 level to ensure they meet standards.
• Communicates with other employees and management regarding building system operations.
• Maintains a cooperative relationship with utility suppliers and outside vendors (e.g., MASCO, MATEP, Boston Edison, Boston Fire Department, Honeywell, American Service, Thyssen Elevator) to respond to malfunctions of equipment.
• May contact vendors as necessary.
• Performs duties of a maintenance mechanic periodically to maintain familiarity with changing systems and building layouts.
• Responds to emergency situations as appropriate.
• Attends and actively participates in departmental, team, and one‑on‑one meetings with supervisor.
• Provides updates in shift huddles with team members to ensure continuity of services across shifts.
• Maintains a safe and clean work environment in areas where work is performed and in Engineering department.
• Closes work orders in Maximo to maintain an accurate record of services provided.
• Completes work in accordance with regulatory and accreditation standards.
• Supports team members to problem‑solve and complete work orders to meet customer needs.
• Upholds BWH values and customer service standards in all interactions within and outside of the Engineering Department.

Education: High School Diploma or Equivalent required. This role does not accept experience in lieu of a degree.

Licenses and Credentials: At least 3 years of extensive technical training in mechanical and electrical equipment repair. Experience in operating PC‑level computer systems required.

• Ability to read, write, and perform arithmetic calculations at a level generally acquired through high school education or equivalent.
• Basic HVAC design knowledge.
• Ability to interpret standard mechanical diagrams, charts, and blueprints.
• Analytical ability to respond quickly and accurately to equipment malfunctions, taking appropriate corrective action.

• Standing:
  Frequently (34‑66%)
• Walking:
  Frequently (34‑66%)
• Sitting:
  Occasionally (3‑33%)
• Lifting:
  Occasionally, 35lbs+ (w/assisted device)
• Carrying:
  Occasionally, 35lbs+ (w/assisted device)
• Pushing:
  Occasionally (3‑33%)
• Pulling:
  Occasionally (3‑33%)
• Climbing:
  Occasionally (3‑33%)
• Balancing:
  Frequently (34‑66%)
• Stooping:
  Occasionally (3‑33%)
• Kneeling:
  Occasionally (3‑33%)
• Crouching:
  Occasionally (3‑33%)
• Crawling:
  Occasionally (3‑33%)
• Reaching:
  Occasionally (3‑33%)
• Gross Manipulation (Handling):
  Frequently (34‑66%)
• Fine Manipulation (Fingering):
  Frequently…