Field Service Technician II

Join to apply for the Field Service Technician II role at EMSAR - Equipment Management Service and Repair

Equipment Management Service And Repair – EMSAR, Headquartered in Austin, Texas, is a Fast‑growing National Technical Services Company providing maintenance, repair and installation services to OEMs in the healthcare, laboratory, self‑service kiosk and critical power sectors. EMSAR’s customer‑centric model enables the company to customize and deliver the highest quality solutions to its blue‑chip and emerging client base.

• On‑site technical field support, including maintenance & repair
• FDA field change orders (recalls)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

• Follow scheduled activities and respond to all repair activities for warranty and post‑warranty instruments/equipment as assigned.
• Troubleshoot, repair and verify instrument/equipment performance on all activities and field updates, preventative maintenance inspections and required field reporting in a timely manner; provide service support outside the assigned territory when required.
• 25% of daily duties include managing/completing assigned work orders in EMSAR’s Computerized Management System platform, Service Max.
• Timely and accurate submission of administrative duties including work orders, field service forms, expense reports, timesheets and other payroll forms.
• Ensure customer satisfaction through quality workmanship, documentation, customer management and professionalism that is consistent with EMSAR’s image.
• Comply with Quality, GMP, ISO and safety regulations; adhere to company travel and expense policies.
• Provide coaching/technical assistance to Field Services Technician I.
• Perform additional duties as needed and/or assigned by supervisor/manager.

• Analytical:
  Able to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre‑established guidelines to perform the functions of the job.
• Intermediate level technical skills.
• Oral/Written communication:
  Effective verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal/external relationships.
• Planning/organizing:
  Prioritizes and plans activities, uses time efficiently.
• Works independently with moderate supervision.

• High School diploma or equivalent and
• 1‑2 years’ technical experience
• Associate’s degree or trade school degree preferred
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

• Extensive periods of sitting at a computer terminal documenting services
• Extensive periods of standing and walking while performing services
• Frequent bending, squatting and stair climbing
• Use of both hands without restriction and manipulate small hand tools
• Ability to lift up to 50 pounds and move up to 125 pounds without assistance
• Regional day and overnight travel required

• Entry level

• Full‑time

• Engineering and Information Technology

• Medical Device

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